Shipping policy

Shipping Policy

At Geumneat, we work to make your shopping experience simple and convenient. Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Delivery times vary depending on your location, shipping method, product availability, and carrier.

Estimated delivery times are provided during checkout when available. Please note that these are estimates and are not guaranteed.

International orders may take longer due to customs processing or other circumstances outside our control.

Shipping Costs

Shipping fees are calculated based on the destination, package size, weight, and selected shipping method and will be displayed at checkout.

Any customs duties, import taxes, or other fees charged by your local authorities are the responsibility of the customer.

Tracking Your Order

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow some time for tracking information to update after your order has been shipped.

Delays & Lost Packages

Geumneat is not responsible for delays caused by shipping carriers, customs, weather, holidays, incorrect addresses, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us and we will do our best to assist you.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you provide an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged item and packaging so we can review the issue and assist you.